Frequently Asked Questions
Everything You Need to Know
about our tours
WHAT DO I NEED TO BRING ON THE TOUR?
IS FOOD PROVIDED?
Wear comfortable shoes and clothing. A small backpack for your personal items and sunscreen are recommended.
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Snacks, and bottled water are provided on all our Day Tours.
Lunch and Dinner are provided on the Wild Wombats and Kangaroos full day trip.
Make sure to bring warm clothing on the Wombats and Kangaroos tour as the temperatures in this area can be very cool in the evening.​
WHERE IS THE PICKUP POINT FOR MY WILD KANGAROO AND WOMBAT TOUR?
There are 3 pick-up locations:
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Sydney Central Railway Station
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Outside of The Marriott Cicular Quay Hotel
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Hyde Park, across from Sheraton Grand Hotel
​Have a look at the map of Sydney below for closer detail.
WHERE IS THE PICKUP POINT FOR MY WILD BAT TOUR?
Meet the driver in front of The Marriott Circular Quay Hotel, 30 Pitt Street. Please wait outside on the pavement (not in the lobby or valet area).
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Have a look at the map of Sydney below for closer detail.
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Pick-up Information Wild Kangaroo and Wombat Tour
Extra instructions for those meeting at Sydney Central Station: the main meeting point is the Taxi Zone on the upper level outside. This is near the closest exit to platform 1 (Exit labeled Railway Square).
If walking to the station the pick-up point is at the base of the clock tower on the upper level.
Address: 22 Railway Colonnade Drive, Haymarket,2000
https://goo.gl/maps/43CMvaxXk5zSXttJ6
DOES A TOUR GET CANCELLED SOMETIMES?
The tour will go ahead in case of rain, though note that the itinerary will likely change.
If the weather conditions are dangerous, or if there is force majeur such as a park closure due to bush fire or pandemic, we may to cancel the tour at last notice.
If you have booked directly through the Perfect Day Sydney website, you will have the option to reschedule or receive a full refund through our secure payment system.
If you have booked through another booking platform, their cancellation policy will apply.
DO I NEED TRAVEL INSURANCE?
Any activity in outdoors comes with risk of injury (these may include, but are not limited to, heights, exposure to weather, rapid flowing water, fauna and flora). Being careful is important for your safety and the safety of others.
Perfect Day Sydney is not liable for theft and/or damage to personal items, nor for any personal injuries you may endure.
CAN I CHANGE MY BOOKING DATE?
Up to 48 hour notice of change of date, we can happily move you to another day.
If you wish to cancel within 24 hours of start date of your tour, we do not provide a refund. Within 48h of cancellation, we provide 50% refund.
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If you have booked through another booking platform, their cancellation policy will apply.
WE CARE ABOUT YOUR HEALTH
​All our tours are small groups, with maximum 21 travelers.
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We ensure our ventilation and air conditioning is working well in the vehicle.
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We welcome anyone to bring their own face mask if they desire.
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Please let us know if you have been on one of our tours and you are unwell so we can inform other guests.
Pick-up Information Wild Bat Tour
The meeting point is in front of The Marriott hotel near Circular Quay. Please wait outside on the street.
Address: 30 Pitt Street, Sydney (Haymarket), 2000